Your appointments are very important to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments. If you need to cancel your appointment, we respectfully request you notify us with sufficient notice as described below.
Our Policy:
1. Sessions up to 3 hours:
Any cancellation or reschedule made less than 24 hours will result in a cancellation fee. The amount of the fee will be equal to 50% of the reserved services. If you are more than 15 minutes late for your service, we may not be able to accommodate you. In this case, the same cancellation fee will apply. We will do our very best to reschedule your service for another time that is convenient to you. Cancellation fees will be charged to your card on file, if applicable or invoiced at a later date.
2. Sessions over 3 hours:
Any cancellation or reschedule made less than 48 hours will result in a cancellation fee. The amount of the fee will be equal to 75% of the reserved services. If you are more than 15 minutes late for your service, we may not be able to accommodate you. In this case, the same cancellation fee will apply. We will do our very best to reschedule your service for another time that is convenient to you. Cancellation fees will be charged to your card on file, if applicable or invoiced at a later date.
Interstate customers that rely on flights to train at Focus, provided you can show proof of flight cancellations and/or delays we will do our very best to reschedule your service for another time that is convenient to you, by applying a credit to your account. Should rescheduling your session not be feasible, our cancellation policy will apply.
Focus Driver Performance reserves the discretion to apply this policy fairly.
At Focus Driver Performance, we strive to provide an enjoyable and comfortable experience for all our customers. Motion sickness can occasionally occur during simulator sessions, particularly for individuals sensitive to motion or prone to motion sickness and over the age of 50. To ensure the safety and well-being of our customers, as well as maintain the integrity of our equipment, we have developed the following motion sickness policy:
1. Pre-Session Guidelines:
Customers are encouraged to inform our staff if they have a history of motion sickness or any related medical conditions before the session begins.
We recommend that customers avoid consuming heavy meals or alcohol immediately before their simulator session, as these can exacerbate motion sickness symptoms.
Customers with a history of motion sickness or over the age of 40, are advised to consider taking a motion sickness tablet before the session, although this recommendation does not constitute medical advice.
2. During the Session:
Our staff will provide a brief orientation on simulator controls and movements before the session starts.
Customers are advised to maintain proper posture and to focus on the simulated environment during the session.
If a customer begins to feel unwell or experiences symptoms of motion sickness during the session, they should alert our staff immediately.
3. Response to Motion Sickness:
If a customer experiences motion sickness symptoms during the session, our staff will promptly pause or terminate the simulation to allow the customer to recover.
We will provide assistance and offer water or other amenities to help alleviate symptoms.
4. Post-Session Recommendations:
After the session, customers are encouraged to take their time and rest if needed before resuming other activities.
Our staff will be available to answer any questions or provide further assistance as necessary.
5. Refund Policy for Motion Sickness:
New customers over the age of 50 are advised to book a session of one hour in duration for their first experience.
If a customer books a session longer than one hour and suffers from motion sickness, the first hour is non-refundable, with the additional time over an hour eligible for a full refund.
The first hour of all sessions is non-refundable; however, customers may be eligible for rescheduling or credit transfer to another service offered by Focus Driver Performance.
6. Customer Responsibility:
While we take every precaution to minimize the risk of motion sickness, customers acknowledge that individual susceptibility varies and accept personal responsibility for participating in simulator sessions.
Customers are encouraged to follow the guidelines provided and communicate any concerns or discomfort to our staff promptly.
By participating in our simulator sessions, customers agree to adhere to this motion sickness policy. We appreciate your cooperation and understanding as we strive to ensure a safe and enjoyable experience for all.
If you have any questions or require further information, please don't hesitate to contact us.
1. Management and Control:
Focus Driver Performance (FDP thereafter) coaches maintain control and supervision throughout each session to ensure safety and appropriate conduct.
2. Respect for All:
All individuals within the venue, including staff and customers, must be treated with respect and consideration at all times.
3. Nurturing and Safe Environment:
Our priority is to create a nurturing and safe environment for all children, with measures in place to prevent harm and promote positive experiences.
4. Staff Qualifications and Designation:
All staff hold valid Working With Children Checks.
5. Zero Tolerance for Threatening Behaviour:
Any behaviour that threatens the well-being of our customers and staff is not tolerated under any circumstances.
6. Parent/Guardian Involvement:
It is strongly recommended that customers under 18 years of age have a parent or guardian present during sessions to ensure appropriate supervision and support.
By adhering to these key points, we aim to create a safe and supportive environment where children and young people can engage in our programs with confidence and peace of mind.
Focus Driver Performance (FDP) recognizes the value of visual content in showcasing our services and activities to our audience. As part of our commitment to transparency and clarity, this media policy outlines the terms and conditions governing the use of photos and videos taken by FDP staff or representatives for marketing purposes.
Policy Statement:
Upon acceptance of our terms and conditions, individuals acknowledge and agree that Focus Driver Performance (FDP) reserves the right to use photos and videos captured by FDP staff or representatives for promotional, marketing, and advertising purposes, including but not limited to:
1. Social Media:
FDP may use photos and videos on various social media platforms, including Facebook, Instagram, Twitter, LinkedIn, and YouTube, among others.
2. Websites:
FDP may feature photos and videos on our official website(s), including landing pages, blogs, and other digital content.
3. Marketing Materials:
Photos and videos may be incorporated into marketing materials such as brochures, flyers, posters, and advertisements.
4. Presentations:
FDP may utilize visual content in presentations, seminars, workshops, and other educational or promotional events.
Consent and Release:
By participating in FDP events, activities, or programs, individuals grant Focus Driver Performance (FDP) the irrevocable and unrestricted right to use their likeness, image, voice, and/or performance captured in photos or videos for the purposes outlined in this policy. Participants release FDP, its employees, agents, and representatives from any and all claims, demands, or causes of action arising out of the use of such visual content.
Attribution and Ownership:
FDP will make reasonable efforts to provide attribution for photos and videos where applicable. However, participants acknowledge that FDP retains ownership of all visual content captured by FDP staff or representatives, and no compensation will be provided for the use of such content.
Opting Out:
Participants who do not wish to have their likeness, image, voice, or performance used in FDP marketing materials may opt out by notifying FDP in writing. However, please note that opting out may limit participation in certain events, activities, or programs where visual content creation is integral.
Review and Amendments:
Focus Driver Performance (FDP) reserves the right to review and amend this media policy as necessary. Any updates will be communicated to participants through appropriate channels.
Contact Information: For questions or concerns regarding this media policy, please contact Focus Driver Performance at info@focusdriver.com.au
Acknowledgment:
By accepting the terms and conditions of participation in Focus Driver Performance activities, individuals acknowledge that they have read, understood, and agree to abide by this media policy.